Responsible Gaming
Gaming Should Be Entertainment
At Grosvenor Casino, we believe that gambling should be enjoyed as a form of entertainment only. It should never be viewed as a way to earn money or solve financial problems. Please gamble responsibly and within your means.
If you're not having fun, it's time to take a break.
Age Verification
In the United Kingdom, you must be 18 years of age or older to participate in gambling activities. We take age verification seriously and reserve the right to request proof of identity at any time.
If you are under 18, please do not attempt to gamble. Parents and guardians are encouraged to discuss the risks of gambling with young people in their care.
Warning Signs of Problem Gambling
Please be aware of the following warning signs that may indicate a gambling problem:
- Gambling with money you cannot afford to lose
- Chasing losses by gambling more to recover lost money
- Hiding your gambling activities from family, friends, or partners
- Gambling to escape stress, anxiety, or other emotional problems
- Spending increasing amounts of time and money on gambling
- Neglecting work, family, or personal responsibilities due to gambling
- Borrowing money to fund gambling activities
- Feeling anxious, irritable, or restless when trying to reduce gambling
- Lying about the extent of your gambling
- Unsuccessful attempts to cut down or stop gambling
If you recognise any of these signs in yourself or someone else, please seek support immediately.
Self-Help Tools & Controls
We provide a range of tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you can deposit over a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose
- Reality Checks: Receive periodic reminders about how long you've been playing and how much you've wagered
- Time Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from your account
To access these tools, please visit your account settings or contact our customer support team for assistance.
Support Organizations
If you or someone you know is struggling with gambling, please reach out to one of these trusted organisations:
United Kingdom
- GamCare: Free, confidential support and counselling for problem gamblers. www.gamcare.org.uk
- GamStop: The National Self-Exclusion Scheme for online gambling. www.gamstop.co.uk
- Gamblers Anonymous: A free peer support group for anyone with a gambling problem. Visit www.gamblersanonymous.org.uk
- National Problem Gambling Clinic: Specialist NHS treatment service. Call 020 7919 3519
International Support
- Australia: Gambling Help Online - www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council - www.responsiblegambling.org
- United States: National Council on Problem Gambling - www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) - www.bzga.de
Need Help?
If you believe you have a gambling problem, please seek help today. Reaching out is a sign of strength, not weakness. There is no shame in asking for support—many people have overcome gambling difficulties with professional help.
Contact one of the organisations listed above, speak to a trusted friend or family member, or visit your GP to discuss your concerns. Help is available 24/7.